Replacement Policy:

Eligible for in-transit damaged products reported within 24 hours of delivery.

Products with less than 50% shelf life remaining if reported within 24 hours.

Quality concerns are subject to verification by our internal quality control team.

Replacement requires the return of the original product.

No replacement for expired or used products.

Return Policy:

Products are generally non-returnable.

Returns are accepted for incorrect or damaged product deliveries.

Refund Policy:

Refunds are issued for quality issues or order cancellations by the company.

Options include E-Vouchers, Gift Cards, or bank account transfers.

E-voucher refunds are valid for subsequent purchases within a specified period.

Bank account refunds are processed within 7-8 business days, post quality check clearance.

Refunds are issued to the customer’s bank account only, matching the customer’s name.

No cash refunds for Cash on Delivery (COD) orders.

Physical receipt of returned items is required before initiating a refund. No refund for lost self-shipped returns.